Reports about technical issues and game errors

Dear players, our testing team is constantly perfecting the game, but you can also help by reporting any errors or technical problems in case of detection.

In this topic, you can report any technical problems or bug in the game using the following template:

1. Your nickname and server;
2. Issue's date and time;
3. Full and detailed description of issue happened;
4. Screenshots.

Please note that only messages related to technical problems and errors are allowed here. Messages that do not correspond to the topic will be considered as flood and deleted.

All sent requests will be considered and sent to our technical department for verification in order to resolve them as soon as possible.

Thanks for your understanding!

1. S1. Reside
2. 12/17 2.00 am
3. Upgraded def gem to level 8 and lost stats, Gem dont have stats.
4. .

Hi, thank you for your report. Current BUG is checking by our development team now and will be corrected as soon as possible.

S.2 TheKitten
12/20/19  1:07am
I'm trying to use the rename coupon and EVERY name I enter it tells me it has forbidden characters.  When i enter like ggggggggg it tells me if i want to proceed with name change.  

Event Landlord is buged it is starting on time of my region and not Server Time i has not able to join when has 20:30 in Server Time but i has able to join when has 20:30 in my region time but no able to do any point.....

Kallie #9355 писал(а):S.2 TheKitten
12/20/19  1:07am
I'm trying to use the rename coupon and EVERY name I enter it tells me it has forbidden characters.  When i enter like ggggggggg it tells me if i want to proceed with name change.  Hi, we already know about such issue and dealing with it. Please try to choose the nickname begins from lowercase letter.

Marco #2771 писал(а):Event Landlord is buged it is starting on time of my region and not Server Time i has not able to join when has 20:30 in Server Time but i has able to join when has 20:30 in my region time but no able to do any point.....Hi, please try to change your computer's timezone to UTC+1:00 in order to join the Landlord event. Our development team deals with this issue currently.

1. S1. Reside
2. 12/20 6.00 pm
3. Demon God activation requirement description is invalid. Tells 10 is required, actually its 80

4.

1. s1 Reside
2. 12/20 7.33 PM
3. Lvl 80+ Demon quest, kill "flame maidens" not possible to progress, since killing them wont increase counter.
4.

Hi, both above issues have been forwarder to the development team to research and fix it. Thank you for report.

I have win those Wing´s i Press Use and Lose It LOL
it should Regist not Convert in Wing Stone....
I lose a Cool Wing for get Stone too bad this Game...

Dear player, please contact our customer service and provide with all necessary info there. Current topic is only for game bugs or common technical issues.

Name: Videl
Server: s3
Raid Dragon Lake got Issues in coupons reward it Say that we should recive 40 coupon for raid But we just recive 30
in Double event we shhould get 80 and we just recive 60 somethings is worong here all players are get less than what we should that affect hard our progress in Game

Your issue has been sent to our development team to review it. Thank you for your feedback there.

Evvyy /**star** - Server 4
14:52 09/01/2020
Hi, changed my name with change card from Evvyy to **star**, and since then game doesn't recognize me. When I write in chat 1 day uses 1 name next day the other. Also name never appears in announcement. 

Autum #4822 писал(а):Evvyy /**star** - Server 4
14:52 09/01/2020
Hi, changed my name with change card from Evvyy to **star**, and since then game doesn't recognize me. When I write in chat 1 day uses 1 name next day the other. Also name never appears in announcement. Hello and thank you for contacting us.
Please find more info in your game mail about issue solution process.

Best regards,
Jade Goddess Team
09.01.2020

GAME WILL NOT LOAD

GAME WILL NOT LOAD  SERVER 1
Dear players, our testing team is constantly perfecting the game, but you can also help by reporting any errors or technical problems in case of detection.

In this topic, you can report any technical problems or bug in the game using the following template:

1. Your nickname and server;
2. Issue's date and time;
3. Full and detailed description of issue happened;
4. Screenshots.

Please note that only messages related to technical problems and errors are allowed here. Messages that do not correspond to the topic will be considered as flood and deleted.

All sent requests will be considered and sent to our technical department for verification in order to resolve them as soon as possible.

Thanks for your understanding!

Mark #4111 писал(а):GAME WILL NOT LOADHello and thank you for contacting us.
Please provide us with a bit more information and attach a screenshot.

Best regards,
Jade Goddess Team
11.01.2020

im from s6 PARADOX 2 leader of clan killers please fix the chat problems we cant wait for minutes to talk with someone or type same sentence over and over again please FIX it